SINGAPORE, July 16 – Workato, the leading Enterprise Automation platform, has introduced AI@Work, a groundbreaking initiative that incorporates significant product updates to empower enterprises with AI-driven automations for enhanced business efficiency. These cutting-edge capabilities seamlessly integrate into the Workato platform, leveraging OpenAI technologies. Gautham Viswanathan, co-founder, and Chief Product Officer at Workato, emphasized the untapped potential of AI in revolutionizing businesses.
“Today, the massive productivity, efficiencies, and innovations AI can bring to businesses are only limited by the scale with which companies adopt it,” stated Viswanathan. “Workato’s AI@Work brings the power of AI, Automation, and Integration capabilities into a single platform to enable enterprises to rapidly adopt AI at scale. With AI@Work, we are making it easier for our customers to incorporate generative AI in their automations, introducing a copilot experience to build recipes and connectors, and, finally, a new way to converse with your applications and data to automate your work.”
AI@Work empowers Workato users with the following groundbreaking features Workato Copilots act as knowledgeable co-workers, guiding users in building Workato recipes and connectors using natural language. Trained on millions of data points from Workato’s public recipe community, the Copilots possess a deep understanding of business entity relationships, logic, data mappings, and transformations, leveraging this knowledge to assist builders. Importantly, Workato Copilots adhere to strict data privacy standards and do not use customer data from interactions to train any model.
AI Connectivity as Users can leverage Workato’s OpenAI Connector and other AI Connectors to infuse AI capabilities into their automations, enabling the creation of smarter business processes. Since May 2023, numerous customers have utilized the OpenAI connector to automate processes that generate content for sales emails/sequences, intelligently respond to feedback, create personalized reactivation and nurture campaigns, automate help desk operations, develop QBR and sales decks, enhance employee engagement, create virtual assistants, and more.
WorkbotGPT introduces natural language conversations with applications and data to automate work. Users can seamlessly chain interactions to automate complex multi-step automations. For instance, users can instruct WorkbotGPT to fetch deals over 100K and request updates from the AEs. WorkbotGPT will then retrieve those opportunities from Salesforce and send an email to the AEs, all through conversation—no need to build recipes or write code.
GEARS, an operational framework encompassing Governance, Enablement, Adoption, Running, and Scaling, is the driving force behind successful automation democratization and adoption within Workato customer organizations. Now, this framework has been enhanced to provide a roadmap for the adoption of AI alongside Automation. Workato’s AI@Work leverages custom-trained LLMs using proprietary data derived from the Workato community’s extensive collection of automations, integrations, APIs, and connectors.
Recognized as a Leader in the 2023 Gartner® Magic Quadrant™ for iPaaS, Workato empowers enterprises to automate business processes across the organization by seamlessly integrating applications, data, and experiences. With a focus on best-in-class security, governance, scalability, performance, and availability, Workato’s low-code, no-code platform enables IT and business teams to integrate applications and automate processes effortlessly, benefiting from the vast library of automation “recipes” contributed by the Workato community. Workato’s democratized approach empowers business technologists to fuel their organization’s digital transformation.
The introduction of AI@Work follows a year of significant milestones for Workato, including a partnership with Amazon Web Services (AWS), the launch of the first Automate World Tour, and the release of two industry reports: The Work Automation Index and the vendor-neutral State of Business Technology Report. In addition to being named a leader by Gartner, Workato has also achieved recognition on the Wall Street Journal’s Top Financial Decisions Makers list, Deloitte Technology Fast 500, and Forbes Cloud 100 rankings.
