KUALA LUMPUR, April 20 — Pos Malaysia Group CEO Charles Brewer has issued a formal apology to a staff member and others affected by a social media exchange over a damaged uniform, acknowledging the need for greater empathy in his response.
The company confirmed that the matter was swiftly addressed through direct engagement with the employee and has committed to enhancing its internal processes for faster uniform replacements. In a statement, Pos Malaysia reiterated its dedication to fostering a respectful workplace culture and improving employee support.
Following backlash to Brewer’s remark made in response to a staff complaint posted online. Appointed in August 2021, Brewer is leading the postal service’s transformation amid shifting industry demands.
