PETALING JAYA, September 4 — CelcomDigi Berhad has introduced a suite of in-house AI-powered solutions aimed at improving operational efficiency, enhancing customer service, and fostering smarter collaboration.
First showcased at the ASEAN AI Summit 2025, these innovations — developed entirely by CelcomDigi’s digital talent — are already in use internally and will soon be offered to small and medium enterprises (SMEs) through an AI-as-a-Service (AIaaS) model, allowing quick and cost-effective adoption without heavy upfront investment.
Key offerings include AI tools for automating routine tasks, generating data-driven business proposals, streamlining contract scopes, improving contact centre response times, and boosting workplace engagement.
Chief Innovation Officer T. Kugan said the solutions underscore CelcomDigi’s transformation into an AI-driven telco-tech company, with future plans to adapt them for wider business use. The showcase also featured advanced 5G-AI applications such as mixed-reality surgical planning and AI-integrated logistics automation.
