KUALA LUMPUR, November 21 — Telekom Malaysia (TM) clarified that the 999-voice hotline remains the country’s primary emergency channel under the new NG MERS 999 platform, while the SaveME999 mobile application functions only as a supplementary option.
Acknowledging early migration disruptions caused by a surge to nearly 70,000 daily calls—most of them silent or prank attempts—TM said it has boosted server capacity, optimised system configuration, and deployed additional call-centre resources.
Stressing ongoing collaboration with all emergency agencies to stabilise operations and urging the public to use 999 responsibly to ensure genuine emergencies receive timely assistance.
