KUALA LUMPUR, June 7 — FamilyMart Malaysia has apologised over an incident involving a delivery rider at one of its outlets, stating that immediate disciplinary action was taken against the employee involved.
In a statement, the company said the employee was suspended following the incident and that it has been cooperating fully with authorities.
While conducting its own internal investigation and Domestic Inquiry. FamilyMart Malaysia said it has also attended to the wellbeing of the delivery rider.
And reiterated that it does not tolerate rude, unsafe or disrespectful behaviour towards customers, staff, delivery personnel or business partners.
The company added that employees have been reminded of customer service standards and workplace conduct expectations.
