Summary
- PERKESO recorded over 96% compliance in claims processing in 2025.
- LindungKerjaya scheme achieved a 99.68% performance rate.
- Digital systems introduced to speed up claims and payments.
- Emergency cases can now be processed within 24 hours.
KUALA LUMPUR, June 25 — The Social Security Organisation (PERKESO) achieved an average claims processing and benefit payment compliance rate exceeding 96 per cent last year.
According to Human Resources Minister R. Ramanan, PERKESO strengthened its service standards through enhanced customer charter targets and digital initiatives.
Including the Lindung Faedah portal and the 1Best system. He added that the LindungKerjaya scheme recorded an impressive 99.68 per cent compliance rate.
The organisation also uses AI-assisted screening and direct hospital integration through the Inspire System, enabling emergency claims to be processed within 24 hours.
