Summary
- KPKT says digitalisation across local councils has increased revenue collection by more than RM1.5 billion over five years.
- Customer charter compliance for development approvals rose from 65% in 2025 to 95% as of August 2026.
- AI is being integrated into OSC 3.0 Plus Online to screen applications and identify incomplete documents.
- Penang recorded RM17.3 billion in approved manufacturing investments in the first half of 2026.
BERTAM, September 13 — Malaysia’s local councils have recorded more than RM1.5 billion in additional revenue collection over five years following digital reforms, Housing and Local Government Minister Nga Kor Ming said.
He said KPKT had introduced reforms covering cashless services, smart-city systems, faster development approvals, real-time performance monitoring and greater accountability.
AI is also being integrated into OSC 3.0 Plus Online to improve application screening and reduce unnecessary bureaucracy.
Penang Chief Minister Chow Kon Yeow said efficient local councils were increasingly important as the state attracted RM17.3 billion in approved manufacturing investments during the first half of 2026.
