KUALA LUMPUR, Jan 7 – Telekom Malaysia Bhd (TM) is rescheduling the implementation of e-billing (e-Bill) as the default billing for its broadband (Streamyx and UniFi) customers from January to July 2016. The e-Bill option, which allows bills to be notified faster, is encouraged for all customers to adopt, it said in a statement Wednesday.
“With e-bill, all broadband services (Streamyx and UniFi) customers will be receiving their bills electronically for free, via Short Message Service (SMS) and email. Customers will also be able to access the e-bill via the TM Portal at https://mytm.tm.com.my/new/login.jsp#mybills where they can retrieve and view their itemised TM bills of the last six months,” it said.
“The e-Bill provides a more convenient, secure and environmentally-friendly way of delivering the monthly bill statement to customers. We are currently refining the implementation process towards the introduction of e-Bill in July 2016. Until then, broadband customers will continue to receive their printed bill free of charge,” said Executive Vice President, Consumer and SME, Imri Mokhtar.
Since June 2015, TM has been urging all its broadband customers to update their preferred email address and mobile number by sending an email to [email protected], or visit the nearest TMpoint outlet or call TM Contact Centre at 100. It said that the customers who do not sign up for e-Bill by July 1, will continue to receive their printed bills at a nominal monthly fee of RM2.
In the meantime, to date, over 700,000 out of more than 4.4 million TM residential customers are also already on e-Bill statements. TM customers subscribing only to its telephone service (without broadband) will continue to receive the printed bill for free.
