KUALA LUMPUR, April 2 – On behalf of 7-Eleven Malaysia Holdings Berhad we would like to issue an apology to all consumers who were affected by the GST pricing error for selected items sold at 7-Eleven Malaysia stores earlier today, 1st April 2015, which occurred due to a technical system error in our point-of-sale system. This particularly impacted on some newspaper products which we sell as these incurred a minor increase on the correct price which should not have been charged as newspapers do not attract any GST.
As soon as the system error was discovered we immediately took action to withdraw these products from sale so that our customers would not be inconvenienced further. However we understand that the incident would have caused frustration for our customers and for that we sincerely apologise. The system errors are being corrected and the revised pricing will be implemented as soon as possible and we will not sell affected items until the system errors have been fully corrected.
We have been strong supporters of the GST implementation and even signed a pledge organised by the MRA to support the implementation of GST. We believe this shows our positive intent to fully comply and support GST implementation. For anyone who was impacted today, we would appreciate if you could contact us using Private Message via 7-Eleven Malaysia’s Official Facebook Page or email to [email protected] with your contact details (email and mobile number) for us to be in touch to further rectify the matter. Once again we would like to sincerely apologise to each and every one of our customers who have been inconvenienced by this technical error in our system.
