KUALA LUMPUR, Dec 1 – Land Public Transport Commission (SPAD) found that most of the public prefer Uber or Grabcar then metered taxis, according to an ongoing survey conducted by the SPAD. There were 76.4% of the respondents say they are more comfortable using app-based on services such as Uber or GrabCar. While there were also 86.6% claim that conventional taxis failure to use the meter or overcharge.
A SPAD spokesman said the survey was to get public feedback on taxi as well as ride-sharing services. He said it is part of an extensive project with stakeholders to gather feedback, identify weaknesses and strengths to be used as data to formulate initiatives to help sustain the industry, which also improve the drivers’ welfare, and enhance the services to improve customer experience.
The spokesman said the survey would also be able to “gauge public sentiment about the taxi industry, price, service and views about app driven services as SPAD moves to improve the Malaysian taxi industry”. The SPAD survey ends on December 3. To take the survey, public can click the form here.
