KUALA LUMPUR, January 6 – Adyen, a global financial technology platform, is joining forces with Frasers Hospitality, the renowned serviced apartment brand, to revolutionize guest experiences in key cities, spanning Singapore, Malaysia, Australia, and Europe. Recognized for its service excellence, Frasers Hospitality seeks to enhance guest journeys through Adyen’s single platform, offering streamlined payments and innovative solutions for web interactions, check-in processes, and food and beverage (F&B) services.
This partnership brings efficiency to guest check-ins and check-outs at Frasers Hospitality-owned properties, enabling visitors to dedicate more time to enjoying their stay. Guests now enjoy the convenience of choosing their preferred payment methods, both online and offline, including check-in, check-out, and F&B outlets managed by Frasers Hospitality. Adyen facilitates a diverse array of payment options, encompassing major credit cards and locally favored methods like Alipay, WeChat Pay, UnionPay, and GrabPay.
Mark Chan, Chief Operating Officer of Frasers Hospitality, underscores the significance of providing a seamless and enjoyable experience for guests, reinforcing the concept of serviced apartments as a “home away from home.” Adyen’s innovative solutions not only elevate the guest journey but also simplify operational processes, enhancing overall efficiency and ensuring a customer-centric approach. Soon Yean Lee, Country Manager, Malaysia, Adyen, emphasizes the platform’s role in reducing operational complexity for Frasers Hospitality, both in Malaysia and on a global scale.
The integration with third-party providers, including property management systems, allows Frasers Hospitality to adapt swiftly to fluctuating occupancy rates, ensuring a responsive and optimized hospitality experience. Adyen’s integrated solution further streamlines Frasers Hospitality’s operations, eliminating the need for manual night audits and contributing to a more efficient and customer-focused approach to hospitality.
