KUALA LUMPUR, May 20 — The Federal Territory Kuala Lumpur and Putrajaya Health Department (JKWPKL&P) has issued an apology.
Following a viral social media complaint involving the use of a Chinese-language dengue patient monitoring card at the Setapak Health Clinic.
Investigations found the incident occurred on May 18 and involved a child seeking treatment for a suspected dengue infection.
JKWPKL&P clarified that official patient monitoring records are issued in Bahasa Melayu, but clinics in high dengue-risk areas also provide cards in multiple languages.
To support communication with patients and guardians. The department said the incident resulted from an unintentional error in issuing a card in a different language.
Although medical explanations and written notes were provided in Bahasa Melayu. Immediate improvements have been introduced.
To prevent similar incidents while maintaining Bahasa Melayu as the official language for government healthcare services.
