Summary
- Study finds 50% of Malaysians would abandon affected tech platforms.
- Online banking and digital payments remain the most trusted services.
- Data misuse and online scams are top consumer concerns.
- Regulatory compliance seen as key to building trust.
KUALA LUMPUR, August 17 — Nearly 50% of Malaysian consumers would stop using a technology platform immediately after a serious incident such as a data breach, scam or service failure.
According to the Southeast Asia Consumer Tech Trust Score by Vero and Kadence International. The study found online banking and digital payments remain.
The region’s most trusted technology categories, while generative AI and social media ranked among the least trusted. Malaysian respondents also viewed government approval.
And regulatory compliance as the strongest indicators of a trustworthy technology company.
