CYBERJAYA, August 2 — The Malaysian Communications and Multimedia Commission (MCMC) has announced a new regulatory framework aimed at enhancing online safety and combating escalating cybercrimes. Set to take effect on January 1, 2025, this framework requires internet messaging and social media platforms with over eight million users in Malaysia to obtain an Applications Service Provider Class Licence (ASP (C)).
The initiative seeks to address the growing issues of online fraud, cyberbullying, and child exploitation, providing a more secure online environment for users. The regulatory measures come in response to troubling trends, including the increased risk of online sexual exploitation for approximately 100,000 Malaysian children and a surge in suspicious transactions linked to online gambling, which have surpassed RM26 billion. The new regulations, inspired by practices in the UK and EU, will enforce strict content moderation and data protection policies.
Service providers are required to implement robust measures for user data protection, enforce age verification to restrict access for users under 13, and improve management of deepfakes and AI-generated harmful content. Providers must apply for the ASP (C) licence within a five-month grace period or face substantial penalties, including fines and legal action. MCMC will use the grace period, from August 1, 2024, to December 31, 2024, to finalize comprehensive guidelines detailing the conduct and responsibilities expected of service providers.
This will include setting clear requirements for content moderation, user complaint procedures, and the handling of online harms. The Commission will also conduct a public consultation to gather feedback from stakeholders such as civil society organizations (CSOs), non-governmental organizations (NGOs), service providers, and the general public. The introduction of this framework signifies Malaysia’s commitment to modernizing its approach to online safety and cybercrime prevention.
By holding major platforms accountable and ensuring they adhere to stringent regulations, MCMC aims to improve user safety and provide a safer digital environment. While the new rules will not directly affect end users, they are expected to enhance user experience through better platform compliance and improved security features. Overall, the new regulatory framework marks a significant step in Malaysia’s efforts to address the challenges of the digital age and safeguard its citizens from the growing threats of online exploitation and cybercrime.
